Disconnected with no cause. Despicable customer service!!!

I am so tired of shocking customer service in this country. Why can't people just do their jobs?

I have once again been disconnected from my fibre. Reason given: arrears.

This is virtually impossible. I have not missed a single payment! In fact! I've just noticed I've been OVERPAYING since November and requested details on a billing of R239 which never gets answered.

The first agent I spoke to today was disconnected and didn't bother calling back. The second agent I spoke to I asked her to call me as she kept putting me on hold, I waited an hour for a call that didn't come. I called a third time and the agent advised I'm on arrears which I explained is impossible. She said I should email her proof which I did and low and behold the email address doesn't exist!!!!

Regardless of that I wouldn't get reconnected today ANYWAY and the PMOS are the laziest bunch I've ever encountered. It took almost 2 weeks to change address!!!!

What does it take to get a basic level of service from any flippen ISP in this country. Supersonic are my 4th..... I am so done!!!