NT
Nduvho T
1 reviews | Active since Oct 2015
31 Jan 2023, 14:52
Disconnect, For Real, For Days
Lost connection to the fibre network on Saturday after loadshedding. I called the technical support team on Saturday and they promised me that they will send out a technician within 48hrs. It's been four days now and nothing has happened, I have been calling and sending WhatsApp messages without any progress whatsoever. The matter keeps escalating but no technician on site! This is unacceptable and unprofessional, I can't be expected to pay for services I am not receiving. I want that technician today still! I am tired of the escalations.
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Replies (2)
Supersonic 's replyOfficial
31 Jan 2023, 18:39Good Day Nduvho,
Thank you for reaching out to Supersonic. We apologize for the delay and inconvenience caused.
Kindly not that we are looking into your query and we will provide you with feedback.
Kind Regards,
Supersonic Team.
Thank you for reaching out to Supersonic. We apologize for the delay and inconvenience caused.
Kindly not that we are looking into your query and we will provide you with feedback.
Kind Regards,
Supersonic Team.
Supersonic 's reply31 Jan 2023, 18:39
Official
Good Day Nduvho,
Thank you for reaching out to Supersonic. We apologize for the delay and inconvenience caused.
Kindly not that we are looking into your query and we will provide you with feedback.
Kind Regards,
Supersonic Team.
Thank you for reaching out to Supersonic. We apologize for the delay and inconvenience caused.
Kindly not that we are looking into your query and we will provide you with feedback.
Kind Regards,
Supersonic Team.
NT
Nduvho T's updateReviewer Update
01 Feb 2023, 11:28You keep escalating to no avail. This is nonsense!
NT
Nduvho T's update01 Feb 2023, 11:28
Reviewer Update
You keep escalating to no avail. This is nonsense!