JW
Jannie W
1 reviews | Active since Sept 2019
03 Jul 2023, 08:05
Disappointment yet once again nothing new
Good morning,
Yet again I'm here to write another bad review about supersonic and their unprofessional way of doing business. and just don't care attitude but taking customers hard earned money for no service and empty promises. Yet again i made contact with supersonic on 2023-06-29 about my billing issue that i blame on their unprofessionalism and systems. and connectivity issues that just doesn't seem to get sorted out now for months i was promised that i would be contacted on 2023-07-01 to sort out all my issues which never happened.
Well supersonic i send one of your consultants a email this morning and i am cancelling my subscription end of July 2023 and moving on to a better service provider never ever have i seen such bad service from anyone and then customers have to pay for it disgusting to say the least i just had issues from day one starting 2022 up until now as mentioned issues like billing connectivity unprofessionalism and rudeness from your team and your senior management is nowhere to be found when there is complaints or issues pathetic.
Helpful (0)
Replies (6)0
Replies (6)JW
Jannie W's updateReviewer Update
03 Jul 2023, 12:42Pathetic pathetic to say the least nothing is being handled with urgency just as long as the client keeps on paying their bills monthly supersonic is the worst ever. Requested for an urgent call back yet still waiting months and months of ongoing billing and connectivity issues which never gets resolved and the unprofessionalism and rudeness of technical inexperienced staff which doesn't want to do further or advanced troubleshooting.
JW
Jannie W's update03 Jul 2023, 12:42
Reviewer Update
Pathetic pathetic to say the least nothing is being handled with urgency just as long as the client keeps on paying their bills monthly supersonic is the worst ever. Requested for an urgent call back yet still waiting months and months of ongoing billing and connectivity issues which never gets resolved and the unprofessionalism and rudeness of technical inexperienced staff which doesn't want to do further or advanced troubleshooting.
JW
Jannie W's updateReviewer Update
03 Jul 2023, 12:44Supersonic is not deducting anymore funds out of my bank account after end of July 2023 for anything I'm done with your pathetic unprofessionalism inexperienced and rudeness service. Cancelled my service.
JW
Jannie W's update03 Jul 2023, 12:44
Reviewer Update
Supersonic is not deducting anymore funds out of my bank account after end of July 2023 for anything I'm done with your pathetic unprofessionalism inexperienced and rudeness service. Cancelled my service.
Supersonic 's replyOfficial
03 Jul 2023, 13:02Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply03 Jul 2023, 13:02
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
JW
Jannie W's updateReviewer Update
04 Jul 2023, 07:36Good morning,
Yet no assistance with sorting out my billing or connectivity issues that's been ongoing for months now. Logged 4 tickets since yesterday yet no one is taking me seriously. Was promised that my tickets are escalated, and I would receive a call by COB yesterday 2023-07-03 yet nothing happened. Fellow south Africans stay away from this company. Bad service no care attitude and only interested in your money.
Yet no assistance with sorting out my billing or connectivity issues that's been ongoing for months now. Logged 4 tickets since yesterday yet no one is taking me seriously. Was promised that my tickets are escalated, and I would receive a call by COB yesterday 2023-07-03 yet nothing happened. Fellow south Africans stay away from this company. Bad service no care attitude and only interested in your money.
JW
Jannie W's update04 Jul 2023, 07:36
Reviewer Update
Good morning,
Yet no assistance with sorting out my billing or connectivity issues that's been ongoing for months now. Logged 4 tickets since yesterday yet no one is taking me seriously. Was promised that my tickets are escalated, and I would receive a call by COB yesterday 2023-07-03 yet nothing happened. Fellow south Africans stay away from this company. Bad service no care attitude and only interested in your money.
Yet no assistance with sorting out my billing or connectivity issues that's been ongoing for months now. Logged 4 tickets since yesterday yet no one is taking me seriously. Was promised that my tickets are escalated, and I would receive a call by COB yesterday 2023-07-03 yet nothing happened. Fellow south Africans stay away from this company. Bad service no care attitude and only interested in your money.
JW
Jannie W's updateReviewer Update
05 Jul 2023, 07:57Good morning,
So, I am back to give you feedback yet again, so I was promised a call back at 18:00 PM on 2023-07-04 to troubleshoot my connection just to receive a call at 20:30 PM which is ridiculous. And then on top of it all my phone rang for 2 seconds and then the call was dropped.do you guys think I'm stupid a consultant can't say he tried to help me as he never even spoke to me even this service is just not good and then you guys try and make money out of me by advising me to take 5G rather aint going to happen. I even logged a ticket yesterday to be assisted at 18:00 PM when I get home, yet the promise and ticket arrangement wasn't honored. I am still waiting for feedback on my billing query after I was promised it would be resolved by COB 2023-07-04 another empty promise like I said before supersonic is all about empty unprofessional service, but customers money is good I'm out don't try and help me I'm finally cancelling I think I was more than fair.
So, I am back to give you feedback yet again, so I was promised a call back at 18:00 PM on 2023-07-04 to troubleshoot my connection just to receive a call at 20:30 PM which is ridiculous. And then on top of it all my phone rang for 2 seconds and then the call was dropped.do you guys think I'm stupid a consultant can't say he tried to help me as he never even spoke to me even this service is just not good and then you guys try and make money out of me by advising me to take 5G rather aint going to happen. I even logged a ticket yesterday to be assisted at 18:00 PM when I get home, yet the promise and ticket arrangement wasn't honored. I am still waiting for feedback on my billing query after I was promised it would be resolved by COB 2023-07-04 another empty promise like I said before supersonic is all about empty unprofessional service, but customers money is good I'm out don't try and help me I'm finally cancelling I think I was more than fair.
JW
Jannie W's update05 Jul 2023, 07:57
Reviewer Update
Good morning,
So, I am back to give you feedback yet again, so I was promised a call back at 18:00 PM on 2023-07-04 to troubleshoot my connection just to receive a call at 20:30 PM which is ridiculous. And then on top of it all my phone rang for 2 seconds and then the call was dropped.do you guys think I'm stupid a consultant can't say he tried to help me as he never even spoke to me even this service is just not good and then you guys try and make money out of me by advising me to take 5G rather aint going to happen. I even logged a ticket yesterday to be assisted at 18:00 PM when I get home, yet the promise and ticket arrangement wasn't honored. I am still waiting for feedback on my billing query after I was promised it would be resolved by COB 2023-07-04 another empty promise like I said before supersonic is all about empty unprofessional service, but customers money is good I'm out don't try and help me I'm finally cancelling I think I was more than fair.
So, I am back to give you feedback yet again, so I was promised a call back at 18:00 PM on 2023-07-04 to troubleshoot my connection just to receive a call at 20:30 PM which is ridiculous. And then on top of it all my phone rang for 2 seconds and then the call was dropped.do you guys think I'm stupid a consultant can't say he tried to help me as he never even spoke to me even this service is just not good and then you guys try and make money out of me by advising me to take 5G rather aint going to happen. I even logged a ticket yesterday to be assisted at 18:00 PM when I get home, yet the promise and ticket arrangement wasn't honored. I am still waiting for feedback on my billing query after I was promised it would be resolved by COB 2023-07-04 another empty promise like I said before supersonic is all about empty unprofessional service, but customers money is good I'm out don't try and help me I'm finally cancelling I think I was more than fair.
JW
Jannie W's updateReviewer Update
05 Jul 2023, 07:58So, these stats are so accured and true fellow south africans dont use supersonic
image.png 7.78 KB
image.png 7.78 KB
JW
Jannie W's update05 Jul 2023, 07:58
Reviewer Update
So, these stats are so accured and true fellow south africans dont use supersonic
image.png 7.78 KB
image.png 7.78 KB