Disappointing Supersonic Wi-Fi Service Provider.

I am extremely disappointed with Supersonic as a service provider. They have consistently failed to resolve my issues effectively. I initially subscribed to one router, later added a second, and eventually cancelled the second one. However, due to their poor communication about the collection date, I was unfairly charged a claw-back fee.

Despite contacting them several times to arrange collection, services on the second router were suspended, and I was still billed. To make matters worse, they deducted the claw-back fee, the collection fee, and even continued to debit my account the following month—despite prior arrangements that the claw-back amount would be credited to cover two months.

Each time I contacted them, I received no clear answers, as no one seemed to know what was happening. Ultimately, I had no choice but to cancel the second plan due to the constant inconvenience and lack of accountability. My services were supposed to end in September 2025, yet I was shocked to still receive an invoice dated 1st October 2025.

This entire experience has been extremely frustrating and disappointing. It is especially disheartening because I had recommended Supersonic to other people and businesses, only to be let down by their poor service and lack of professionalism.