Disappointing service- still waiting

I have now been trying to get hold of someone to assist me for the the last week and a half. I was contacted on by in of the agents and was unable to take the call. I have now since tried to call back because I’m desperate for my wifi to be installed and connected but they keep telling me that it is progress, it’s more than 7 days now and still no proper communication. Very disappointed as I was referred by a friend and this is what I’ve experienced thus far.