Disappointing service

There is something seriously wrong with Supersonic's client service department. Case numbers never gets resolved or just closed out without resolution. Even complaining via Social media do not have the desired effect. Must be a great business if you are able to get away with such shoddy service and not having to be worried about unhappy customers. My most recent case number was only resolved by contacting a very senior official in the company. Unfortunately I cannot recommend this company. It is not worth your time and money. Feels like one is "flagged" as a problem customer even if you have a valid case. First I had major issues being reconnected after moving house and then they started double billing me months on end.