JT
Jeremiah T
1 reviews | Active since Feb 2019
07 Aug 2021, 21:51
Disappointing Service
I'm beginning to get disconnected to my WIFI router at night. Twice in a row since last night at around 21h45 pm. When I call customer service, there's nobody on the line. What's the point? When I ask to get a call back, nobody returns my call. I've never missed a payment to Supersonic, I don't deserve this level of treatment. I'm starting to look for an alternative ISP, if this persists, I'm switching to another provider. This is simply awful service.
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
08 Aug 2021, 07:30Good day, Jeremiah T
Thank you for reaching out to Supersonic, I apologize for the frustration caused, please be advised that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Thank you for reaching out to Supersonic, I apologize for the frustration caused, please be advised that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Supersonic 's reply08 Aug 2021, 07:30
Official
Good day, Jeremiah T
Thank you for reaching out to Supersonic, I apologize for the frustration caused, please be advised that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Thank you for reaching out to Supersonic, I apologize for the frustration caused, please be advised that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
JT
Jeremiah T's updateReviewer Update
08 Aug 2021, 20:32I don't believe you. Today, is the third consecutive day that I'm experiencing an outage in connectivity. I have to use my Vodacom data to stay connected to the internet whilst I pay R600 every month to Supersonic. You're cheating me!
JT
Jeremiah T's update08 Aug 2021, 20:32
Reviewer Update
I don't believe you. Today, is the third consecutive day that I'm experiencing an outage in connectivity. I have to use my Vodacom data to stay connected to the internet whilst I pay R600 every month to Supersonic. You're cheating me!