Disappointing Service

I am abit disappointed by Supersonic’s Cancellation department and how there is no symmetry with the accounts department we liaise with when we call in.

I called in on the 30th of July 2020 to find out if Supersonic has connectivity at my new location, however they did not, I then opted to cancel because I wasn’t going to be staying in Joburg anymore. I placed my months notice on the 30th of July2020, I received a reference number for this.

Furthermore, a debit order went off from my account on the 25th of August 2020 and when I called to query this, I was told to send an email to the cancellations department as my cancellation request that was submitted in July was on the system.

I went ahead to send an email on the 25th of August 2020 to follow up on my cancellation, however to date I have not received a response from them.

I called in a number of times to find out what’s going on however all the agents I spoke to advised that they will flag my request to find out why my FLTE line has not been cancelled and why I was debited, I haven’t been receiving any feedback.

This is very frustrating because I need to leave Joburg and need to be advised on where to drop off the router but I can’t and am accumulating additional accommodation costs.

I need my refund urgently and needs the cancellation to be effected. Can Supersonic be as quick to respond in this regard as they where when signing up, I am really losing my patience.