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Lee-Anne Rayners
1 reviews | Active since Jun 2012
24 Aug 2021, 10:33
Disappointing Customer Service
I am so disgusted with SuperSonics service. Been trying for over a week to sign up & get a router delivered. They keep sending RAM to an incorrect delivery address in Vanderbjil but I stay in Eikenhof (helllooo, wouldn’t they need to pass Eikenhof?). The router was scheduled for delivery for yesterday, but RAMs driver told me that he is assigned to deliver in Vanderbjil & Eikenhof is not his jurisdiction. I have spent over 6 hours being placed on hold, over the course of 1.5weeks. Last Thursday alone I was on hold for 2 hours straight. How is this good customer service???? I am currently on hold in position 1 for the past 30 minutes, trying to find out where my order is.
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Replies (4)0
Replies (4)
Supersonic 's replyOfficial
24 Aug 2021, 10:40Good day Lee-Anne R
Thank you for reaching out to Supersonic, i apologise for the frustration caused, please note that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Thank you for reaching out to Supersonic, i apologise for the frustration caused, please note that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Supersonic 's reply24 Aug 2021, 10:40
Official
Good day Lee-Anne R
Thank you for reaching out to Supersonic, i apologise for the frustration caused, please note that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Thank you for reaching out to Supersonic, i apologise for the frustration caused, please note that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
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Lee-Anne Rayners's updateReviewer Update
24 Aug 2021, 10:43I hope you won’t be put on hold, as I still am. I’m heading for 45 minutes
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Lee-Anne Rayners's update24 Aug 2021, 10:43
Reviewer Update
I hope you won’t be put on hold, as I still am. I’m heading for 45 minutes
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Lee-Anne Rayners's updateReviewer Update
24 Aug 2021, 11:10Do I continue holding on for the call centre people to pick up??
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Lee-Anne Rayners's update24 Aug 2021, 11:10
Reviewer Update
Do I continue holding on for the call centre people to pick up??
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Lee-Anne Rayners's updateReviewer Update
26 Aug 2021, 08:24So supersonic has once again failed to deliver. I am still waiting for someone to give feedback on why I am still without signal!!! The technical department has been given me absolute bs answers, but confirmed that the admin department captured incorrect details. Now, no one is making any attempt at getting my connection/ signal sorted, because the router is linked to an address in Bophelong!!! If this is the level of service a customer must be accustomed to, then we’re completely *****ed.
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Lee-Anne Rayners's update26 Aug 2021, 08:24
Reviewer Update
So supersonic has once again failed to deliver. I am still waiting for someone to give feedback on why I am still without signal!!! The technical department has been given me absolute bs answers, but confirmed that the admin department captured incorrect details. Now, no one is making any attempt at getting my connection/ signal sorted, because the router is linked to an address in Bophelong!!! If this is the level of service a customer must be accustomed to, then we’re completely *****ed.