Disappointing and confusing

When we first signed up turnaround, delivery, service and support was great.

We relocated just before lockdown, and finally got our services reconnected and installed at the new premises 2 months later.

I logged a case re a readjustment of my billings as I paid for 2 months where absolutely no services were rendered and had to buy sizable mobile data bundles for my Wife and I to be able to work from home during that period.

Needless to say, my query remains unanswered, I have now got obscure billings on my account and then a huge amount compared to what it should be. When I called to log a query about the debit order, the first agent didn’t log it, so I called a day later and finally logged a case again. I found out that my previous case re account readjustment had been resolved - yet no one advised or called or even emailed me, so the agent requested for an answer to this too.

Fast track a month down the line and there has been no resolve on my end. I follow up, my call gets “escalated” but nothing happens - no emails, calls, voicemails or anything to sort this out.

And this morning yet another loaded debit order has been attempted on my account.

Please would someone finally readjust my account and sort this out, have the courtesy to communicate once action has been taken.

Thank you