Disappointed in Service Supersonic

I recently had Fibre installed in my area and could see on most Service Providers that we are live.

I have only heard positive feedback from my staff members who is signed up with Supersonic and thought I would to the same. I logged on the website and found a perfect deal on Black Friday 100mbps upload and download. I then called the Supersonic and have been told I do not qualify for the Black Friday deal as my address wasn’t listed for Fibre. May I add that people 50 meters aways from me, I was showing live and had their Fibre installed.

I expected the sales agent to sign me up, and log a call for my physical address to show up live. This normally take about three working days. I am disappointed in the service from Supersonic. I am still without Fibre as I cannot get over how a business would deny a potential client. We are starting school holiday; this would have been the perfect opportunity to make sure the kids are keps safe and accoupoied during their school holidays. Supersonic, this is not business ethic, I expected so much more from you guys.