Disappointed customer S2778

My internet got cut off today around midday yesterday 28.02.20222 without any notice, despite my instalment being up to date, I contacted Supersonic & my call got cut off because my airtime ran out, the gentleman whom I spoke to was not bothered to call me back, I bought airtime and called the second time and spoke to a lady who looked up my profile and told me I had outstanding payments, I was shocked as I knew I always pay my bills before their due date, she suggested I send her my Proof of Payment & I emailed the Proof for the payments I made on the 1st of February & a payment I made on Saturday 26 February, showing that my account was not in arrears, I was told by that lady that she sent my query to who ever deals with such issues. I called several more times to inquire when this query will be resolved, none of the people I spoke to has definite answer to when the service I paid for will be restored. Im working from home hence need internet connection, I spent the rest of the day buying airtime to purchase mobile data, so that I can get some work done, I’m now over my budget because of Supersonic, I do not have much complaints about the consultants I spoke with, I believe they assisted with as much resources as Supersonic has given them which unfortunately is not enough to help me even after providing proof that I paid for the service they so deny me now, my earning potential is being threatened by Supersonic’s recklessness, my home is as good as Kiev & that makes Supersonic the man ordering the assault, not good at all.

Today is the 1st of March Im supposed to start work @ 8 am, but I will not be starting work because Supersonic has not yet restored internet service, I was promised to be contacted back soon by a lady I spoke with last night, and I'm still waiting for that call, 12 hours of waiting, this is insane given that I paid for this service and I sent proof of payments, I even paid before due date.

Im very disappointed with Supersonic’s carelessness and how much they don't me as a client, I have included my customer number in the subject, I know its not good to expose private information in public but how else can I get help if paying & providing Proof of Payment has failed?