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Sphamandla S
1 reviews | Active since Sept 2021
02 Sept 2021, 19:24
Disappointed
I'm so disappointed with Supersonic. They promise to get back at you and they don't. I have been calling and everytime they tell me that my case is being escalated but no one gets back to me. It's been a week now. 2 ladies promised to call me back Thandeka and dimakatso. I'm very disappointed. Very very bad service.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
02 Sept 2021, 19:30Good day Sphamandla S
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and will revert back to you shortly.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and will revert back to you shortly.
Kind regards
SN
Supersonic 's reply02 Sept 2021, 19:30
Official
Good day Sphamandla S
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and will revert back to you shortly.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and will revert back to you shortly.
Kind regards
SN
SS
Sphamandla S's updateReviewer Update
02 Sept 2021, 20:30I have paid using your instant payment option. When I called you guys said it does not reflect I need to send my proof of payment and I did that. I assisted by a lady called Thandeka.
That payment is still not appearing even now. The payment was made last month on the 25th.
I then called again I was not assisted by someone called dimakatso. She told me that they have a problem with the system and it is very slow.
She then asks me if I am a new client or not.
She said once the system is back up she will call me.
Even now no feedback has been given
That payment is still not appearing even now. The payment was made last month on the 25th.
I then called again I was not assisted by someone called dimakatso. She told me that they have a problem with the system and it is very slow.
She then asks me if I am a new client or not.
She said once the system is back up she will call me.
Even now no feedback has been given
SS
Sphamandla S's update02 Sept 2021, 20:30
Reviewer Update
I have paid using your instant payment option. When I called you guys said it does not reflect I need to send my proof of payment and I did that. I assisted by a lady called Thandeka.
That payment is still not appearing even now. The payment was made last month on the 25th.
I then called again I was not assisted by someone called dimakatso. She told me that they have a problem with the system and it is very slow.
She then asks me if I am a new client or not.
She said once the system is back up she will call me.
Even now no feedback has been given
That payment is still not appearing even now. The payment was made last month on the 25th.
I then called again I was not assisted by someone called dimakatso. She told me that they have a problem with the system and it is very slow.
She then asks me if I am a new client or not.
She said once the system is back up she will call me.
Even now no feedback has been given
SS
Sphamandla S's updateReviewer Update
02 Sept 2021, 20:54Everytime I call. I am told our billing team will allocate allocate.
For over a week now this has been happening
For over a week now this has been happening
SS
Sphamandla S's update02 Sept 2021, 20:54
Reviewer Update
Everytime I call. I am told our billing team will allocate allocate.
For over a week now this has been happening
For over a week now this has been happening