LM
LERATO M
1 reviews | Active since Aug 2021
24 Aug 2021, 15:57
Disappointed and angry
I received my internet modem 7 days ago and I have been struggling to connect.
I have been calling since I received my modem and have been told that I am connect but my modem keeps showing the red light, i was told to take out my sim card, reinsert it, then I was told to restart by putting a pin in the back whole of the modem to restart. I did all of that and still it did not work.
Only today after 3 agents on 3 different days asked me for my sim number i was only told today that I was given the incorrect sim card.
I have paid for this service and it took me this long and still I have no connection as My son uses internet for school purposes.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
24 Aug 2021, 16:02Good afternoon, thank you for contacting Supersonic Fiber, apologies for the inconveniences caused, please hang in there while l follow up on your order.
Warm regards
WN
Warm regards
WN
Supersonic 's reply24 Aug 2021, 16:02
Official
Good afternoon, thank you for contacting Supersonic Fiber, apologies for the inconveniences caused, please hang in there while l follow up on your order.
Warm regards
WN
Warm regards
WN
LM
LERATO M's updateReviewer Update
24 Aug 2021, 16:05I already have my router, i need it connected.
LM
LERATO M's update24 Aug 2021, 16:05
Reviewer Update
I already have my router, i need it connected.
LM
LERATO M's updateReviewer Update
24 Aug 2021, 16:54I received a call from your contact center.
My router seems to be working now.
I appreciate the help.
My router seems to be working now.
I appreciate the help.
LM
LERATO M's update24 Aug 2021, 16:54
Reviewer Update
I received a call from your contact center.
My router seems to be working now.
I appreciate the help.
My router seems to be working now.
I appreciate the help.