Disappointed 🙌

I bought a package for wifi from Supersonic and it has been a struggle connecting on my wifi. You call for the connection, they don't do everything at all once, I had to call close to 6 if not 7times to be assisted with connection. When I called the last time there's no data loaded on the sim card and I should wait for Sunday. Didn't anyone pick up there's no data loaded on the sim card and why should I be calling their call center for assistance when they cannot help me. I'm really disappointed I feel like I've waisted my money and should look for better service this is truly an inconvenience. So I must buy data to connect today yet I have bought package that should be working by now