Disappointed

I have referred so many people to Supersonic based on the experience i received, two weeks back i referred my sister to supersonic, the order went through successfully and the delivery was quick as always however to this day since she received the router & SIM on the 28th it is still not activated or unlocked, she has spent so much money on airtime calling with no resolution and it is always same trouble shooting then they promise to escalate to management not sure why or for what however no one gets back to her, she is blaming me that i referred her to ******** and she is thinking of cancelling & go back to her old ISP, please resolve her issue ASAP