CC
Colin C
1 reviews | Active since Apr 2023
20 Nov 2023, 11:18
Deplorable Service
I have subscribed to Supersonic via vumatel. I have no internet since the 2nd of November. I complained to both and each blames the other. They have taken my money but get no service. Have spoken to Vanessa Nkuna in SuperSonic but nothing being done. Please dont be fooled by their advertising.
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
20 Nov 2023, 11:34Good day, Colin,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with our support team, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with our support team, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply20 Nov 2023, 11:34
Official
Good day, Colin,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with our support team, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with our support team, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's replyOfficial
21 Nov 2023, 08:25Good day, Colin,
As per feedback from our support team and Vumatel, your fibre line is up.
Kindly advise if you can connect, if not, please reply privately with a new password so we can update it.
Kind regards,
AM
As per feedback from our support team and Vumatel, your fibre line is up.
Kindly advise if you can connect, if not, please reply privately with a new password so we can update it.
Kind regards,
AM
Supersonic 's reply21 Nov 2023, 08:25
Official
Good day, Colin,
As per feedback from our support team and Vumatel, your fibre line is up.
Kindly advise if you can connect, if not, please reply privately with a new password so we can update it.
Kind regards,
AM
As per feedback from our support team and Vumatel, your fibre line is up.
Kindly advise if you can connect, if not, please reply privately with a new password so we can update it.
Kind regards,
AM