Delivery of router

I app**** for fibre at my residence. Fibre was installed. On Wednesday 8th July, supersonic called me to schedule delivery of the router which they said will be delivered on Friday the 10th at 14:30. Today is Wednesday, called on Saturday and they told me that they'll escalate the issue as the WO as been issued. Called on Monday and again escalated to PM. Got a ref number which probably means nothing. Called again on Tuesday, will escalate by sending mail. Still no one has called me to reschedule or even tell me why there's a delay. Ref CAS-118821-F9W8N4. Well done supersonic on an exceptional service. Really appreciate it.....NOT.