Delaying tactics and non-esistent appalling service!

Delaying tactics and appalling service!

Sent this email to Supersonic in November, resent in December twice! Spoke to service agent in November 2020 who told me that this would be resolved in 5 to 7 days ! Sent: Thu, 17 Dec 2020 16:31:00 +0200 (SAST)

Hi there In light of numerous requests made to reinstall our internet from old address to new address and the numerous emails we received confirming that this transfer would be done at the beginning of November only to finally be told on Wednesday the 4th November that Supersonic could not reinstall for us as they do not operate in this building.

As this service ended on the 31st October and therefore should have been cancelled by yourselves once you knew you could not offer us a service, having confirmed at the end of September 2020 that you could transfer the service.

We therefor request that this contract be cancelled as at the end of October and a refund of 2 x R898 (Nov & Dec) be deposited immediately.

Not even the courtesy of a reply other than the usual automated reply!