Definitely not the Super Stars they claim to be

Terrible new customer experience! Signed up for uncapped LTE on 18 Feb 2021 and made payment via Payfast on the same day. I was surprised therefore to receive a mail on Saturday 20 Feb to say that I had still not made payment. The consultant I spoke to asked me to email through the payment confirmation (must be the only merchant in SA who does expects a customer to email a Payfast payment confirmation - and expects the customer to know to do this because nowhere are you instructed to do this) which I then did. I was assured that payment had now been allocated to my account and that I would be receiving my router and sim in the week of 22 Feb. So I was surprised to find yet another email on 23 Feb saying I need to make payment? I called again, and was told that the payment had not been allocated but that this would be escalated. I received an email on 24 Feb to say that my router had now been ordered and that I could expect delivery in 3 - 5 working days. Seriously? It's been a week now since I made payment, I have cancelled my current service effective 28 Feb, and am now in the position of not having an internet connection due to your terrible service. I work from home and this is now impacting my ability to do my job. Good grief - if this is the level of service I have just signed up for then I am highly disappointed and frankly disgusted in the non-existent level of service provided by our so-called "Super Stars"