BG
Bertus G

1 reviews | Active since Jan 2011

02 Sept 2022, 12:40

Deductions continues after cancelling my service

After struggling to get my corporate discount app**** to my account since inception and trying to get a refund of the overpayment for the last 4 months, (which I'm still waiting to be resolved and after being promised multiple times that it will be paid back to me) I decided to cancel my subscription with Supersonic. Since the cancellation, they have been deducting the monthly subscription TWICE now already.

I really hoped that it would be the end of the road with them, but I was wrong. How difficult is it really to cancel the debit order? I don't know what else to do. The same answer you get every time is that they will send a follow up to the relevant department. Nobody ever gets back to you and nobody ever resolves your problem. I'm really at my wits end here.

0
Replies (1)
Supersonic
Supersonic 's reply02 Sept 2022, 16:50
Official
Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. Kindly give us a moment to have a look at your account.