Deceptive Practices, Overcharging, and Nonexistent Customer Support

I am deeply disappointed with the service I have received from Supersonic. Here are the issues I have faced:

Billing Discrepancy: I was promised a promotional rate of R375 for the first three months, followed by R460 thereafter. Despite this agreement, I was charged R460 from the first month and again this month. This is not what I signed up for!

Unfulfilled Promises: The sales agent assured me they would handle the cancellation of my existing Wi-Fi with MTN since Supersonic is affiliated with them. This never happened. As a result, I have been paying for both services, which is a financial burden I should not have to bear.

Nonexistent Customer Support: Reaching Supersonic is a nightmare! Every time I try calling, I hold the line for over 15 minutes, and no one answers. I have not managed to speak to a single agent.

When it comes to signing the debit order mandate, they call incessantly to ensure it’s completed. However, once they secure the debit order, all communication stops. It’s impossible to get assistance after that!

Request for Immediate Contract Cancellation: I want to cancel my contract immediately. The service I’ve received is a complete misrepresentation of the agreement. I also need clarity on where to return the router and confirmation that no further charges will be incurred after the cancellation. Supersonic, this experience has been incredibly frustrating. I feel misled and ignored. I expect prompt action to resolve this matter.