JT
Jade T
1 reviews | Active since Sept 2013
02 Apr 2022, 18:24
Debiting your account
They will keep on debiting you even if your service is cancelled, DONT ever use them rather trust any other ISP
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
04 Apr 2022, 12:32Good Day Jade,
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Best regards,
Supersonic 's reply04 Apr 2022, 12:32
Official
Good Day Jade,
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Best regards,
Supersonic 's replyOfficial
04 Apr 2022, 16:03Good day, Jade,
I checked the account and you owe for March 2022, remember that with Fibre you pay in arrears. When you send a cancelation request, you need to give a full calendar month's notice. Currently, your account is outstanding with R1549.
Kind Regards,
LB
I checked the account and you owe for March 2022, remember that with Fibre you pay in arrears. When you send a cancelation request, you need to give a full calendar month's notice. Currently, your account is outstanding with R1549.
Kind Regards,
LB
Best regards,
Supersonic 's reply04 Apr 2022, 16:03
Official
Good day, Jade,
I checked the account and you owe for March 2022, remember that with Fibre you pay in arrears. When you send a cancelation request, you need to give a full calendar month's notice. Currently, your account is outstanding with R1549.
Kind Regards,
LB
I checked the account and you owe for March 2022, remember that with Fibre you pay in arrears. When you send a cancelation request, you need to give a full calendar month's notice. Currently, your account is outstanding with R1549.
Kind Regards,
LB
Best regards,
JT
Jade T's updateReviewer Update
04 Apr 2022, 16:15Hi There, Thank you for the reply. When I called a few days ago they never told me that we pay in arrears. hence why my frustration, I will pay the outstanding balance as I canceled the debit order as I thought this was a mistake on Supersonics side
JT
Jade T's update04 Apr 2022, 16:15
Reviewer Update
Hi There, Thank you for the reply. When I called a few days ago they never told me that we pay in arrears. hence why my frustration, I will pay the outstanding balance as I canceled the debit order as I thought this was a mistake on Supersonics side
Supersonic 's replyOfficial
04 Apr 2022, 17:39Hi Jade,
I apologize for the miscommunication. When you make an EFT, kindly use your account number as a ref number: S4910.
Kind Regards,
LB
I apologize for the miscommunication. When you make an EFT, kindly use your account number as a ref number: S4910.
Kind Regards,
LB
Best regards,
Supersonic 's reply04 Apr 2022, 17:39
Official
Hi Jade,
I apologize for the miscommunication. When you make an EFT, kindly use your account number as a ref number: S4910.
Kind Regards,
LB
I apologize for the miscommunication. When you make an EFT, kindly use your account number as a ref number: S4910.
Kind Regards,
LB
Best regards,