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Wioletta H
1 reviews | Active since Oct 2023
03 Oct 2023, 20:27
DEBITING OUR ACCOUNT FOR THE LAST 5 MONTHS AFTER WE CANCELLED AND THEY COLLECTED THEIR ROUTER. RECEIVED NOT REFUND..SO PRETTY MUCH *****ING.
Don't use supersonic. First of all as an internet service provider, they are awful. We had constant daily trouble with connectivity. We cancelled our account with them 5 months ago. They collected their router and still continue, until today debit our account. They're *****ING as we receiving NO service from them. Service is shocking. As we continue to cancel monthly and we haven't seen a refund. Worse service I have ever experienced.
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Replies (4)
Supersonic 's replyOfficial
04 Oct 2023, 08:41Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply04 Oct 2023, 08:41
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
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Wioletta H's updateReviewer Update
04 Oct 2023, 10:40I have queried this for months now and your consultants always say it will be "escalated"! Can we for once just get some proper service!!!
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Wioletta H's update04 Oct 2023, 10:40
Reviewer Update
I have queried this for months now and your consultants always say it will be "escalated"! Can we for once just get some proper service!!!
Supersonic 's replyOfficial
04 Oct 2023, 10:50Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far, please note one of our skilled agents will be in contact with you to assist shortly.
Supersonic 's reply04 Oct 2023, 10:50
Official
Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far, please note one of our skilled agents will be in contact with you to assist shortly.
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Wioletta H's updateReviewer Update
08 Oct 2023, 12:14I have no response from your "skilled" agents!
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Wioletta H's update08 Oct 2023, 12:14
Reviewer Update
I have no response from your "skilled" agents!