Debiting my account for services that are not rendered

Got the worst customer support of my life,5 days of logging an issue for a router that is not connecting to the internet. Every technician tells me to restart,take out the sim,switch off then on the router, and wait for an hour. or towers are not working in my area, this went on and on for days and we never got even closer to fixing the issue.I am just wondering how did your technicians get this job?