Debited triple the amount I signed up for

Item: Supersonic
Rating: 1
Author: Thabo R

It baffles me how I went from paying R739 for my fibre service to R2323. The sad thing is that this changed happened suddenly, it started in May & has continued into June even though I queried & disputed it last month. Calling doesn't seem to help because you're told the same thing every time: "I've escalated it to the manager of a particular department, they will reverse what's due to you in due course. Please take down this reference number so you can track your issue." Who is this manager that hasn't actioned my request since mid May? Nothing has been actioned since May!

The best part is that I'm paying for 2 lines even though I reported that I've relocated - in March already. I'm honestly done with you Supersonic!

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Thabo R's updateReviewer Update

14 Jul 2021, 08:57

So my review was on the 29th of June & today is the 14th of July. Guess what? Still nothing from Supersonic...no explanation (which I don't want anyway), most importantly, no refund on triple the amount I've paid for the month. What irritates me most is that it isn't from a lack of trying, I call your call centre at least twice a week! I've referred family & friends to your service, that comes to an end in August. I'm telling all of them to change their ISPs. Goodbye Supersonic, it's been a horrific experience!

Thabo R's update14 Jul 2021, 08:57

Reviewer Update