1 reviews | Active since Jan 2017

04 Apr 2023, 13:44

******* Debit orders and incorrect billing

My FNB bank account was debited on 04/04/2023 for R1521.27 incorrectly. I cancelled my services with Supersonic on 31/08/2022 and paid all invoices.

When I was a Supersonic client they stopped debiting my account for some reason. I then made EFT payments. But they did not always pick up the payment. It was up and down with phone calls and emails to the accounts department to try and sort it out. But it seemed that the one hand did not know what the other was doing or were all on narcotics because they did not know what they were doing. I strongly recommend that people do not use Supersonic

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Replies (4)
Supersonic
Supersonic 's reply04 Apr 2023, 14:06
Official
Good day , thank you for contacting Supersonic.We will be in contact with you to assist . Kind regards Supersonic .
's update04 Apr 2023, 14:38
Reviewer Update
Hi there,

You are completely wrong! Everything was paid up. I sent proof when I spoke to the accounts department. Are you a time traveller? 29/09/2023???? Your response makes no sense!

You see! You don't even know what date it is.

's update04 Apr 2023, 15:13
Reviewer Update
Yes, September last year 2022. I cancelled in August. I have already sent all the proof of payments to the accounts department back then. How do you wake up almost a year later? I have not received any statement from you.
Supersonic
Supersonic 's reply04 Apr 2023, 15:50
Official
Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regard Supersonic Team