debit order increased without authorisation

Dear Super Sonic Team,

I am writing to express my frustration and concern regarding a recent unauthorized increase in my debit order. I did not give any authorization or confirmation for this change, and I find it completely unacceptable that my account has been debited a higher amount without my consent.

Additionally, I would like to highlight that I have not received a single monthly bill from your side since February 2025. This lack of communication, combined with unauthorized changes to my billing, is not only unprofessional but also highly questionable.

I demand an immediate explanation and resolution to this issue. Kindly reverse the unauthorized debit amount and ensure that no further changes are made to my account without my explicit approval. Please also resume sending my monthly bills as expected, also we have not been made aware of any other packages that was within our budget, you cannot just go about just increasing a client’s debit order, this is very unprofessional!!!

Awaiting your urgent response.