SI
Shamima I

1 reviews | Active since Aug 2021

26 Aug 2021, 19:44

Deaf ear and rude Staff

Guys Please dont go for Supersonic. I had placed a order for lte on the 11th of August, after a long period and multiple calls it finally got delivered on the 23th of August , the service was not activated till the 25th of august in the morning. tried contacting the team ever since it arrived but a total deaf ear and broken promises later , i am still setting and paying for a service that literally doesnt work. I really dont know how its possible to have the best isp ranking for 3 years when this is the service. 100% going to be contacting nedbank and telling them to remove the debit order, contacting consumer council , and filing a complaint with I.S.P.A. The team is so rude , first it was all the broken promises then the no replies then the member of the team literally said yes when i said must i sit and lay eggs while you guys do ****. This really makes me feel like a idiot because i spent R1230.00 on airtime for a deaf year. Please GUYS DONT TAKE SUPERSONIC AS YOUR ISP , THEY ARE WAY BETTER OPTIONS

0
Replies (3)
Supersonic
Supersonic 's reply27 Aug 2021, 07:09
Official
Good morning thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused, please hang in there while l look at your account. 

Warm regards 
WN 
SI
Shamima I's update27 Aug 2021, 08:19
Reviewer Update
ok
***
5 Vialls Place Clare Hills Durban 4091
SI
Shamima I's update27 Aug 2021, 09:33
Reviewer Update
hi ok it seems to be working but my speeds are very slow