1 reviews | Active since Jan 2014
Data depleting rapidly
I have a 30/30 gigs LTE bundle with Supersonic. Activation was done Saturday 02 May late afternoon. Today 07 May my 30 gig daytime data is depleted, left with 19 gig nightime . I contacted the Supersonic technical support to try and get some to explanation; was told data could be depleted by torrent
I downloaded 2 movies on Saturday ( 443 mb and another 140 mb) to test the speed of the service. Since then uses the wifi for social media- facebook, twitter, instagram, whatsapp, and itunes. I am very mindful and use my data sparingly as I am not a huge consumer. I also asked one of my colleagues who is the head of technical department to check if there was anything depleting my data on my laptop and there was nothing-he confirmed that there was nothing running in the background that could be depleting my data. No torrent found. Now I am left wondering how 40 gigs could be depleted in 5 days? Something is not adding up.
How possible is it to deplete 11 Nightime gigs in my sleep? I am being ****** here. Mind you I live alone so there is no way this data is being consumed by anyone else. Also have a Vodacom ****le which I use for work - have not used Supersonic data for work related stuff so how is data bleeding out quickly?
At most I use 200 mb a day on my cellphone data. How could I have used 40 gigs in 5 days is beyond me!
I suspect there is a flaw in Supersonics system. I am being ********** here
Apologies for the inconvenience that you have suffered. An agent will be in touch with you ASAP to assist.
Regards,
Sandra
Best regards,
Apologies for the inconvenience that you have suffered. An agent will be in touch with you ASAP to assist.
Regards,
Sandra
Best regards,
