JS
Jean-dre Steyn
1 reviews | Active since Sept 2021
21 Sept 2021, 15:44
Customer service/Billing issue
Customer service is just terrible being forced to do this on hello peter to get some assistance or even just a response , Billing issues on the account wich we tried to rectify in February 2021 still has not been resolved debit order amounts being debit that was never even permitted to do now my services have been suspended due to Billing issues from Supersonic side Logged call 17 Aug and only got a reply 20 September and when trying to get hold of that person who sent email they are never available and no one else can help? No managers available and all we want is to get this issues sorted out???
Helpful (0)
Replies (10)0
Replies (10)
Supersonic 's replyOfficial
21 Sept 2021, 16:08Good afternoon
Thank you for reaching out to Supersonic, please be advised that i am looking into your account and will provide you with feedback shortly.
Regards
SN
Thank you for reaching out to Supersonic, please be advised that i am looking into your account and will provide you with feedback shortly.
Regards
SN
Best regards,
Supersonic 's reply21 Sept 2021, 16:08
Official
Good afternoon
Thank you for reaching out to Supersonic, please be advised that i am looking into your account and will provide you with feedback shortly.
Regards
SN
Thank you for reaching out to Supersonic, please be advised that i am looking into your account and will provide you with feedback shortly.
Regards
SN
Best regards,
JS
Jean-dre Steyn's updateReviewer Update
21 Sept 2021, 16:23Thank you will await your response
JS
Jean-dre Steyn's update21 Sept 2021, 16:23
Reviewer Update
Thank you will await your response
Supersonic 's replyOfficial
21 Sept 2021, 16:59Good day, Jean-dre S, I see a case that was open reference: CAS-810049-V7Z8C7. Can you please confirm if you signed the payment arrangement as you had defaulted on the first arrangement that had been made ?
Regards
SN
Regards
SN
Best regards,
Supersonic 's reply21 Sept 2021, 16:59
Official
Good day, Jean-dre S, I see a case that was open reference: CAS-810049-V7Z8C7. Can you please confirm if you signed the payment arrangement as you had defaulted on the first arrangement that had been made ?
Regards
SN
Regards
SN
Best regards,
JS
Jean-dre Steyn's updateReviewer Update
21 Sept 2021, 17:08This is where supersonic got it wrong I did not default at all on previous payment arrangements supersonic never Debited account in the 1st place from February and in July you tried to debit my account for the full amount and in August you tried again which was never agreed upon this is the issue I am trying to get sorted
Yes I did sign and sent back to Vimbai Chakanetsa
You are more than welcome to get in touch as I have proof of this
Yes I did sign and sent back to Vimbai Chakanetsa
You are more than welcome to get in touch as I have proof of this
JS
Jean-dre Steyn's update21 Sept 2021, 17:08
Reviewer Update
This is where supersonic got it wrong I did not default at all on previous payment arrangements supersonic never Debited account in the 1st place from February and in July you tried to debit my account for the full amount and in August you tried again which was never agreed upon this is the issue I am trying to get sorted
Yes I did sign and sent back to Vimbai Chakanetsa
You are more than welcome to get in touch as I have proof of this
Yes I did sign and sent back to Vimbai Chakanetsa
You are more than welcome to get in touch as I have proof of this
JS
Jean-dre Steyn's updateReviewer Update
21 Sept 2021, 17:09This ticker CAS-810049-V7Z8C7 was created 17August 2021
JS
Jean-dre Steyn's update21 Sept 2021, 17:09
Reviewer Update
This ticker CAS-810049-V7Z8C7 was created 17August 2021
Supersonic 's replyOfficial
21 Sept 2021, 17:50 Jean-dre S, I have been advised that we can not place another payment arrangement as the payments did not go through, please note that you will need to pay 50% of the outstanding balance upfront so that the line can be reactivated.
Regards
SN
Regards
SN
Best regards,
Supersonic 's reply21 Sept 2021, 17:50
Official
Jean-dre S, I have been advised that we can not place another payment arrangement as the payments did not go through, please note that you will need to pay 50% of the outstanding balance upfront so that the line can be reactivated.
Regards
SN
Regards
SN
Best regards,
JS
Jean-dre Steyn's updateReviewer Update
21 Sept 2021, 17:53But as per your email you have provided on the 20th September you gave that option so how can you now say that you cannot do this?
I will be taking this matter further as I have not defaulted on payments you must please go make sure of you're statement!!!!!!
I will be taking this matter further as I have not defaulted on payments you must please go make sure of you're statement!!!!!!
JS
Jean-dre Steyn's update21 Sept 2021, 17:53
Reviewer Update
But as per your email you have provided on the 20th September you gave that option so how can you now say that you cannot do this?
I will be taking this matter further as I have not defaulted on payments you must please go make sure of you're statement!!!!!!
I will be taking this matter further as I have not defaulted on payments you must please go make sure of you're statement!!!!!!
Supersonic 's replyOfficial
21 Sept 2021, 17:59 Jean-dre S, The email that was sent on the 20th is for a 50% deposit to be paid upfront, I have requested the billing team to get in touch with you.
Regards
SN
Regards
SN
Best regards,
Supersonic 's reply21 Sept 2021, 17:59
Official
Jean-dre S, The email that was sent on the 20th is for a 50% deposit to be paid upfront, I have requested the billing team to get in touch with you.
Regards
SN
Regards
SN
Best regards,
JS
Jean-dre Steyn's updateReviewer Update
21 Sept 2021, 18:07 Good day,
I hope you are well.
Thank you kindly for your response. My apologies for the delayed response.
We have two payment options available:
a. Maximum 6 months: The outstanding amount will be divided by 6 months, and added to your monthly account to catch up. This has to be on a debit order (Please see attached form for you to fill in and send back to me)b. 50% pay now, and the remainder paid over 3 months added to your monthly account to catch up on debit order.
Please let me know which one you would prefer? Please send the filled in debit order form as soon as possible to ensure your account is updated accordingly.
Debit Order run Dates are monthly on the following dates:8th,15th, 22nd, 25th, 26th, 27th, 28th, month end and the 1st
Thank you kindly for your patience and assistance,
Have a wonderful day further.
| Kind regards
Please get your facts straight as this is the email received on the 20th September and clearly states option A( Maximum 6 months: The outstanding amount will be divided by 6 months, and added to your monthly account to catch up. This has to be on a debit order (Please see attached form for you to fill in and send back to me) and option B (50% pay now, and the remainder paid over 3 months added to your monthly account to catch up on debit order.)
And clearly states that I MUST CHOOSE AN OPTION AND FILL IN DEBIT ORDER FORM!!
So if the 6 months was not an option it should have not been listed in the 1st place.
I was offered this as an option and am entitled to use this option!!!
I hope you are well.
Thank you kindly for your response. My apologies for the delayed response.
We have two payment options available:
a. Maximum 6 months: The outstanding amount will be divided by 6 months, and added to your monthly account to catch up. This has to be on a debit order (Please see attached form for you to fill in and send back to me)b. 50% pay now, and the remainder paid over 3 months added to your monthly account to catch up on debit order.
Please let me know which one you would prefer? Please send the filled in debit order form as soon as possible to ensure your account is updated accordingly.
Debit Order run Dates are monthly on the following dates:8th,15th, 22nd, 25th, 26th, 27th, 28th, month end and the 1st
Thank you kindly for your patience and assistance,
Have a wonderful day further.
| Kind regards
Please get your facts straight as this is the email received on the 20th September and clearly states option A( Maximum 6 months: The outstanding amount will be divided by 6 months, and added to your monthly account to catch up. This has to be on a debit order (Please see attached form for you to fill in and send back to me) and option B (50% pay now, and the remainder paid over 3 months added to your monthly account to catch up on debit order.)
And clearly states that I MUST CHOOSE AN OPTION AND FILL IN DEBIT ORDER FORM!!
So if the 6 months was not an option it should have not been listed in the 1st place.
I was offered this as an option and am entitled to use this option!!!
JS
Jean-dre Steyn's update21 Sept 2021, 18:07
Reviewer Update
Good day,
I hope you are well.
Thank you kindly for your response. My apologies for the delayed response.
We have two payment options available:
a. Maximum 6 months: The outstanding amount will be divided by 6 months, and added to your monthly account to catch up. This has to be on a debit order (Please see attached form for you to fill in and send back to me)b. 50% pay now, and the remainder paid over 3 months added to your monthly account to catch up on debit order.
Please let me know which one you would prefer? Please send the filled in debit order form as soon as possible to ensure your account is updated accordingly.
Debit Order run Dates are monthly on the following dates:8th,15th, 22nd, 25th, 26th, 27th, 28th, month end and the 1st
Thank you kindly for your patience and assistance,
Have a wonderful day further.
| Kind regards
Please get your facts straight as this is the email received on the 20th September and clearly states option A( Maximum 6 months: The outstanding amount will be divided by 6 months, and added to your monthly account to catch up. This has to be on a debit order (Please see attached form for you to fill in and send back to me) and option B (50% pay now, and the remainder paid over 3 months added to your monthly account to catch up on debit order.)
And clearly states that I MUST CHOOSE AN OPTION AND FILL IN DEBIT ORDER FORM!!
So if the 6 months was not an option it should have not been listed in the 1st place.
I was offered this as an option and am entitled to use this option!!!
I hope you are well.
Thank you kindly for your response. My apologies for the delayed response.
We have two payment options available:
a. Maximum 6 months: The outstanding amount will be divided by 6 months, and added to your monthly account to catch up. This has to be on a debit order (Please see attached form for you to fill in and send back to me)b. 50% pay now, and the remainder paid over 3 months added to your monthly account to catch up on debit order.
Please let me know which one you would prefer? Please send the filled in debit order form as soon as possible to ensure your account is updated accordingly.
Debit Order run Dates are monthly on the following dates:8th,15th, 22nd, 25th, 26th, 27th, 28th, month end and the 1st
Thank you kindly for your patience and assistance,
Have a wonderful day further.
| Kind regards
Please get your facts straight as this is the email received on the 20th September and clearly states option A( Maximum 6 months: The outstanding amount will be divided by 6 months, and added to your monthly account to catch up. This has to be on a debit order (Please see attached form for you to fill in and send back to me) and option B (50% pay now, and the remainder paid over 3 months added to your monthly account to catch up on debit order.)
And clearly states that I MUST CHOOSE AN OPTION AND FILL IN DEBIT ORDER FORM!!
So if the 6 months was not an option it should have not been listed in the 1st place.
I was offered this as an option and am entitled to use this option!!!
Supersonic 's replyOfficial
21 Sept 2021, 20:39 Jean-dre S, I apologise for the inconvenince caused, please be advised that i have requested our billing team to get in touch with you and assist.
Regards
SN
Regards
SN
Best regards,
Supersonic 's reply21 Sept 2021, 20:39
Official
Jean-dre S, I apologise for the inconvenince caused, please be advised that i have requested our billing team to get in touch with you and assist.
Regards
SN
Regards
SN
Best regards,