Customer service still at its worst supersonic doesn't care

Wow this is unbelievable, since my complaint on 23rd September, a lovely lady monde calls to about my complaint she advises me that the manager who handles my type of issue is on leave however she is referring my case where I done a request on 9th of September already to transfer my line, she advised she escalated to another manager on 25 September she came across very helpful called me 3 times to update me and advised that she would call me again on 26 September, that didn't happen I got no response again this morning I once again from 8am back on the phones trying to find out what is happening, nobody knows who monde is I landed up speaking to Portia who sed an order was placed for the transfer of my line and she was sending me an sms with my easy pay and vr number, again this never came throw, I phoned back again spike to seviso this time I requested a manager he sed no problem but he wanted my information as to what my complaint is about, bearing in mind I have call in everyday saying the same thing to every person nobody knows why I'm calling until I tell them what it's about, eventually seviso says he can see an email was prepared for me cud I hold so I hold for 7 min he comes bk says he just needs to get the new information from his supervisor so he asks me to hold which I sed ok, I land up holding for another 30 min which by then I'm forced to hang up as It became clear he wasn't coming bk to me call. Till now the escalation consultant who promised to assist me with my complaint Ms monde she hasn't ever called me again nothing in writing either, it's very clear that supersonic does not care about their clients Im sitting at a new residence with a line that's still active on the old address I moved from and nobody seems to care or is able to help me.