Customer Service Joke - truth is No After Sale Service.

Customer Service is non-existent with these people. I have spent 2 and half hours on the phone with them over the last 2 weeks trying to sort out my account. When they say the technical team will be in contact with you or that the billing department will call you, don’t hold your breath. You will be phoning them back again and again and will never be able to speak to any person that can actually sort out your problem. I logged a ticket …. Yes a support ticket, on the 28th of Feb 2025. Had no response and finally called them on the 10th of March about said ticket. Ticket had to be escalated and I was told they would call me back 5 to 10 min… surprise, nothing happened. I called again on the 11th of March, ticket is still with the relevant department, and I am then told that they are still within SLA? How the hell. SLA is 24 to 72 hrs…. It has been 11 days? There is no recourse. You cannot speak to a supervisor and you will never receive a call back. Long story short, go with any other ISP. I am so sorry for ever joining them.