Customer Service closed ticket before answering all questions

Since your customer services has decided to close a ticket before answering all the questions, I am copying/pasting below my last correspondence with them, which they have chosen to ignore.

Malc S <malc******> Tue, Feb 6, 12:45 PM (5 days ago)

to info

Thank you for answering question 2

However why did you close this ticket if questions 1 and 3 remains ignored? (Sent from my phone)

Best,

Malcolm

On 06 Feb 2024, at 11:50, ***ca wrote:

Good day Malcom

Hope all is well.

Please note you will need to send a cancellation email, so the new owner can have their own details on an account.

Unfortunately we cannot amend your account to their details, for POPI, billing, security and audit check reasons.

Kind regards The Supersonic Team

TICKET HISTORY:

Name: Vanessa Nkuna Date: 03 Feb 2024 12:54 Wrote: Good day malcolm

We are busy investigating your query logged on ticket reference SST275250 and will provide feedback shortly.

Kind regards,

Team Supersonic TICKET DETAILS:

Customer Name: malcolm scerri Email: ***@gmail.com Mobile: +******X Subject: Support Request Description: Some years ago we installed your internet and my husband put the account S*** on his name. At the moment the direct debit is leaving his account. If we would like to transfer the account on my name and debited from account, what do you need from us? The service can for the time being continue without interruption at my house where it is currently set up: 21, Marivy Street, Sybrand Park. I attach one past invoice of the service for your reference. Furthermore I would like to receive an email letting me know 1) what is the speed being offered with our service and 2) if we wanted to cancel, what is the contracrual or legal procedure and 3) do you have an APP through which we can be notified whenever your service is temporarily down? Please reply by email if possible. Given that I am asking for information that is general and not confidential to any party, please do not hesitate to supply it. You may copy my spouse christo***@gmail.com in whose name the service is currently in.