Customer service a complete mess

Worst customer service ever. We were interested in signing up with Supersonic and was advised by Justine that if we already have a line installed, we will not be clawed back any activation fees as it was part of the package. So we signed up and was informed on the same day by another agent that that is not true and that perhaps Justine was still training and misinformed me. So we immediately canceled the order. Cade informed me that he has canceled the order and we will not be charged an activation fee as we are not active with them. Yet they activated us anyway and after weeks of emails and calls we still cannot get them to release our line. They keep promising us that we will be canceled and not charged fees, yet we are still connected. Obviously things are a massive mess on their side and you cannot get them to sort it out.