NF
Nicholas F
1 reviews | Active since Apr 2009
10 Apr 2024, 12:03
Customer service 0. Customer frustration 100
I eventually managed to cancel my non-existent order.
My final question leaving Supersonic: Do Supersonic usually send out no communication to their customers? I have never done business with an organisation before that does not communicate anything at all.
Supersonic Fibre: You are most welcome. Have a good day.
I think their response says it all...
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
10 Apr 2024, 12:14Good day, Nicholas,
On behalf of Supersonic, I want to sincerely apologise for the negative experience.
I understand that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
We're constantly trying to improve our customer service, so your input is valuable as it helps us to see how and where to improve.
Kind regards,
AM
On behalf of Supersonic, I want to sincerely apologise for the negative experience.
I understand that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
We're constantly trying to improve our customer service, so your input is valuable as it helps us to see how and where to improve.
Kind regards,
AM
Supersonic 's reply10 Apr 2024, 12:14
Official
Good day, Nicholas,
On behalf of Supersonic, I want to sincerely apologise for the negative experience.
I understand that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
We're constantly trying to improve our customer service, so your input is valuable as it helps us to see how and where to improve.
Kind regards,
AM
On behalf of Supersonic, I want to sincerely apologise for the negative experience.
I understand that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
We're constantly trying to improve our customer service, so your input is valuable as it helps us to see how and where to improve.
Kind regards,
AM
NF
Nicholas F's updateReviewer Update
10 Apr 2024, 13:04It would appear that Supersonic offer no level of service. This is a complete failure of the very first customer step, placing an order. I am glad I didn't hang around to experience the other more complex customer processes.
NF
Nicholas F's update10 Apr 2024, 13:04
Reviewer Update
It would appear that Supersonic offer no level of service. This is a complete failure of the very first customer step, placing an order. I am glad I didn't hang around to experience the other more complex customer processes.