jG
jacky G
1 reviews | Active since Jul 2011
15 Jun 2024, 08:20
Customer satisfaction is our top priority - REALLY!!!!
Since mid April I have a problem with the MTN signal dropping - opened tickets and spoken to numerous people - I get a different story every time but I have tried every "fix" they've told me to do - the last one said my address was wrong and that was the problem - so now the problem would be fixed - er no!!
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Replies (2)
Supersonic 's replyOfficial
18 Jun 2024, 11:37Good day, Jacky,Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Your query has been escalated to our 2nd line technical support team, and feedback will be provided as soon as possible.
Kind regards,
AM
Our sincere apologies for the frustration and inconvenience caused.
Your query has been escalated to our 2nd line technical support team, and feedback will be provided as soon as possible.
Kind regards,
AM
Supersonic 's reply18 Jun 2024, 11:37
Official
Good day, Jacky,Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Your query has been escalated to our 2nd line technical support team, and feedback will be provided as soon as possible.
Kind regards,
AM
Our sincere apologies for the frustration and inconvenience caused.
Your query has been escalated to our 2nd line technical support team, and feedback will be provided as soon as possible.
Kind regards,
AM
jG
jacky G's updateReviewer Update
21 Jun 2024, 09:40Thanks for replying, I haven't had any feedback, Do I just have to live with resetting 3 and 4 times a day? If you can tell me what the problem is we can move forward.
jG
jacky G's update21 Jun 2024, 09:40
Reviewer Update
Thanks for replying, I haven't had any feedback, Do I just have to live with resetting 3 and 4 times a day? If you can tell me what the problem is we can move forward.