Customer neglect part 2

At the end of Feb beginning of March, I phoned Supersonic regarding a price difference on their website. I was paying more for a slower package, so I queried it. So would I followed it up monthly sometimes twice monthly with the Facebook team, then I get the typical reply of it is with the relevant department. So I waited, I am a patient person...

Today I phoned them regarding a sms I received on the 16th July that my line has been upgraded to 10x the current speed of which I did not authorise. While I was on the phone with them regarding this case, I thought I would ask them about the aforementioned case and BOOM!!! It turns out that there was no case number created, it was just a reference number to notes about the query.

While all this was happening I was just double checking their packages, it turns out their packages got even cheaper!! Never was my current package upgraded to the relevant package or the price adjusted to my current package for god knows how long!!!

So basically I am paying more for a package that I should be paying!! I do not understand why the client should inform the company about their prices on their packages.

This is an utter disgrace of how you are treating your client!!