Customer care is ****

The internet works lovely but the after sale service is absolute ****. When you whatsapp you do not know who you are speaking to. This creates a situation where if you are unsatisfied with the customer care service you are receiving no one is held accountable and I can see that in how some of their operators respond.

Please can someone help me. I asked for a upgrade on the 14th of April for May and I have been told it will be done and I will be on the 400g package effective from the 1st, but I've been billed and debited for may (1-31) R599 instead of the R999. Besides that now my service has been suspended even after the debit went off today due to no payment? I am getting very frustrated with the customer service I am receiving. We need this to work people.