TP
Thabiso P

1 reviews | Active since Oct 2020

22 Oct 2020, 11:19

****** duped me into paying

I have just been duped by Supersonic into paying for a package that I just found out that I apparently cannot receive. Only found out when I was following up on my order.

Have an account with them, and decided to order more devices, which was not a problem at the order point and even got emails to pay. Decided to inform them that I had paid and that is when all took a left turn. I am suddenly told that I have to register as a wholesaler etc, which was not communicated to me in the beginning. It is now an hour later and have gotten nothing concrete from them. I just feel that they are ****** and am probably not the 1st person duped into paying, only to be told that I cannot receive it. The agent that I am busy with, Kiara, suddenly decides to totally ignore me

I am extremely disappointed at such incompetence and unprofessional behavior from them. I will simply look elsewhere and that is the last they hear from me.

0
Replies (3)
Supersonic
Supersonic 's reply22 Oct 2020, 14:00
Official
Hello Thabiso, 

Apologies for this. We are looking into this as a matter of urgency and will be in touch as soon as possible to resolve. 

Regards, 
Sandra 
TP
Thabiso P's update22 Oct 2020, 15:48
Reviewer Update
Funny how they claim it is a matter of urgency and get someone to call me to become a reseller, instead of solving my issue
Supersonic
Supersonic 's reply22 Oct 2020, 19:04
Official
Hello Thabiso, 

We can unfortunately not assist you with multiple devices on one account if you are not willing to become a reseller. 

Regards
Sandra