TK
Terrence K
1 reviews | Active since Mar 2021
01 Jun 2022, 17:15
Credit Note
my case number is CAS-***-Y2F5L3. This issue has been going on for months. I was supposed to get a refund from supersonic, but have not received it yet. Instead, they are billing me the money they owe me. I am really frustrated here, and no one from the billing departments contacts you, the support agents are no help. Why is it so hard to refund someone?? The refund derives from me being with supersonic for over 2 years, and paying for the router. I was not supposed to pay for the router after the two years being with supersonic, but i was still being charged. I need help, i need to speak to a human being! you billing department. i need help!!! CALL ME PLEASE ON ***
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Replies (2)
Supersonic 's replyOfficial
01 Jun 2022, 17:30Good day Terrence K, We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. your query has been attended to. Regards PM
Supersonic 's reply01 Jun 2022, 17:30
Official
Good day Terrence K, We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. your query has been attended to. Regards PM
TK
Terrence K's updateReviewer Update
01 Jun 2022, 18:00My query has been attended to by who? I have a debit order coming through tonight of the money you owe me. Instead of it being a credit note, its a deduction. You making me pay for the money you owe me, does that make sense?
TK
Terrence K's update01 Jun 2022, 18:00
Reviewer Update
My query has been attended to by who? I have a debit order coming through tonight of the money you owe me. Instead of it being a credit note, its a deduction. You making me pay for the money you owe me, does that make sense?