CREDIT

We cancelled our subscription with supersonic in July. No one contacted us for the router to be picked up. On the 25th of October we received a notice for a debit order of R 2500 that will be deducted. I contacted them and it was for the use of the router that they never collected or arrange to be collected. We are with a new subscriber and received a new router, now I must pay for something I did not use!!!!! We send the router back 2 weeks ago and they said a credit will be arranged. I have phoned about 10 times and every time they tell me that it still needs to be approved by the credit department. How long does it take??? I do not have R 2500 just to pay for something that I did not even use and every time you get the same answer!