LV
Lou V
1 reviews | Active since Aug 2021
28 Aug 2021, 08:07
Crazy mess - ISPA help
Hi there. Please send me the latest and correct statement.
I have not been an active client since April. Cancelled on the 31st of March via telephone and email. Gave you a month to sort out the cancellation. Had to phone you repeatedly to collect your router.
I am not an active client, no router and we are not even living in the same house anymore since the beginning of April. Yet you bill me for June and July. Remove = Invoice ''INV***.'' from the my statements. It's incorrect.
I spoke to multiple agents only to find out the billing department needs to sort this out. I have been waiting a long time for x billing department to get back to me.
I will be lodging a complaint via ISPA.
Please advise soonest.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
28 Aug 2021, 09:51 Good day Lokivossie.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Best regards,
Supersonic 's reply28 Aug 2021, 09:51
Official
Good day Lokivossie.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Best regards,
Supersonic 's replyOfficial
28 Aug 2021, 09:55Hi Lourens.
I have taken a look at your account and I can assure you that a case to amend your account is currently in progress with the Billing department. The case number is CAS-781997-S9F8R4. I sincerely apologise for the frustration caused.
Kind regards, Nonhlanhla
I have taken a look at your account and I can assure you that a case to amend your account is currently in progress with the Billing department. The case number is CAS-781997-S9F8R4. I sincerely apologise for the frustration caused.
Kind regards, Nonhlanhla
Best regards,
Supersonic 's reply28 Aug 2021, 09:55
Official
Hi Lourens.
I have taken a look at your account and I can assure you that a case to amend your account is currently in progress with the Billing department. The case number is CAS-781997-S9F8R4. I sincerely apologise for the frustration caused.
Kind regards, Nonhlanhla
I have taken a look at your account and I can assure you that a case to amend your account is currently in progress with the Billing department. The case number is CAS-781997-S9F8R4. I sincerely apologise for the frustration caused.
Kind regards, Nonhlanhla
Best regards,
LV
Lou V's updateReviewer Update
08 Sept 2021, 17:57Hi there. Please note I have not received any follow ups via email from the billing department. I used the reference number provided to ask for feedback 5 days ago. prior to that (11 days ago) I asked accounts and billing for feedback. Let me know. Thanks
LV
Lou V's update08 Sept 2021, 17:57
Reviewer Update
Hi there. Please note I have not received any follow ups via email from the billing department. I used the reference number provided to ask for feedback 5 days ago. prior to that (11 days ago) I asked accounts and billing for feedback. Let me know. Thanks
LV
Lou V's updateReviewer Update
29 Sept 2021, 16:47Hi. Any feedback as your facebook support indicated i would receive a statement on the next billing run. I have received nothing thus far.
LV
Lou V's update29 Sept 2021, 16:47
Reviewer Update
Hi. Any feedback as your facebook support indicated i would receive a statement on the next billing run. I have received nothing thus far.