RP
Robin P

1 reviews | Active since Oct 2015

31 Dec 2020, 12:20

Constantly Messing Up Every Month !!!

I am back yet another month and your company fails without fail.

I received an invoice stating that I have not paid last month when it was paid. I sent an email to Mariska with proof of payment ages ago.

Furthermore, I am still waiting for someone to get back to me on my other open complaint.

You will be happy to know that I have taken the matter further to the Ombuds man and waiting for a reply.

If my query is not address, I can assure you I will post every single day a post using this platform until someone from management email me.

You treat me as a customer like dirt.

Lastly what is the process to cancel this **** service ? I will take my chances with Telkom.

The only reason I want to leave is because of your disguising customer service, its one thing paying for a good service, but now that your internet is almost the same as Telkom there really is no point.

I look forward to your reply and what lie you will conjure up this time.

0
Replies (5)
Supersonic
Supersonic 's reply31 Dec 2020, 12:36
Official
 Good day Robin.

My sincere apologies for any inconvenience caused.
We will follow up on your query and have one of our agents contact you.

Kind regards.

Sandra. 

Best regards,

RP
Robin P's update31 Dec 2020, 12:43
Reviewer Update
Hi Sandra, 

Thanks for responding. 

Please contact me on ***
Supersonic
Supersonic 's reply31 Dec 2020, 13:00
Official
Noted. Please kindly advise, Please kindly give me a brief description of the other complaint?

Best regards,

RP
Robin P's update31 Dec 2020, 13:23
Reviewer Update
Hi Sandra

Thanks for getting someone to assist with my query.

Please ensure that the wifi extender / smart wifi appointment is cancelled. I will get my own extender.

lastly please confirm the info in case ID :cas-351330-w1d6d6
Supersonic
Supersonic 's reply31 Dec 2020, 13:43
Official
My pleasure.

Your request on CAS-351330-W1D6D6 has been sent to our project management office, so that your subscription can be upgrade to uncapped FLTE.

Kind regards.

Best regards,