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BG
Boniswa G

1 reviews | Active since Jun 2016

06 Jan 2021, 12:10

Connection Failure

To be quite frank, the service is not good at all. The call center agents sound half asleep and impatient until you want to cancel their services. We paid the R395.00 for our monthly fibre on the 3rd of this month and they still disconnected us, when I call, the payment does not reflect on their side and their system also indicates that it's active while it's not.

Another thing, there is not head office number where I can directly speak to someone who can assist me efficiently.

Can we get CONNECTED ALREADY.

0
Replies (9)
BG
Boniswa G's update07 Jan 2021, 20:24
Reviewer Update
Supersonic has not reconnected the fibre... It's been two days now. They since promised to call us with feedback from yesterday, we're still waiting even now...
BG
Boniswa G's update08 Jan 2021, 11:09
Reviewer Update
I called Supersonic, asked to speak to the manager and she was not available for further assistance, we haven't been connected yet, we made payment within the 28 days of the deal we took and still with early payment we are still getting BAD SERVICE!!!!!!!!!!!!!! They have no complaints department, there are no direct lines to management or head office and IT dept. All you get is call center agents who do not know how to assist you...
BG
Boniswa G's update08 Jan 2021, 12:32
Reviewer Update
I'm waiting for ADRIAN from the cancellations department to contact me. I have decided to cancel subscription as we were not informed of the correct information by the agents who sold the product. As I said, I have been calling ever since we got disconnected and no one has managed to helped me, an agent said a Shereen Govender is going to call me for further assistance, been waiting for that call for close to two hours now, I called again and a different agent further elaborated on what's happening on my profile, which was totally different from what all the previous agents have advised me. I'm frustrated, angry and defeated!!!!!!!!!!!!!!!!!!!!!!!!!

Until someone calls me back with an apology for this company's staff incompetence, I'll keep on writing about my bad experiences with SUPERSONIC.

BG
Boniswa G's update11 Jan 2021, 15:09
Reviewer Update
ID number online???? LOL... What a joke....

BG
Boniswa G's update13 Jan 2021, 12:22
Reviewer Update
Still waiting for my refund!!!!!!!!!!!!!!!! Almost two weeks now!!!!!!!!!!!!!!!!!!!!
BG
Boniswa G's update13 Jan 2021, 12:22
Reviewer Update
I haven't been connected!!!!!!!!!!! Where's my money!!!!!!!!!!!!!!!
BG
Boniswa G's update18 Jan 2021, 15:25
Reviewer Update
It's been almost three weeks dealing with your savagery!!!!!!!!
BG
Boniswa G's update18 Jan 2021, 15:26
Reviewer Update
We paid and one of your stupid consultants made a new account and that created a huge mess for us!!!!!!!!!!!!!

BG
Boniswa G's update18 Jan 2021, 15:34
Reviewer Update
But we're still cancelling...

Best form of advertising, "WORD OF MOUTH"...