Complete and utter disappointment

If I could rate the service in negative values I would. Supersonic talks a big game but is unable to deliver. I submitted an application to move over 16 days ago. Every day I got an SMS to say X more days to go, and nothing else. I have called the customer service line every single day to no avail. When I got hold of them on day 14 they told me they had my address wrong. Today I called, they said they submitted an order to Octo-tel to install a fibre line, but I already have a line ready and I only need a router. No one can tell me what's going on and I have been BURNING money on mobile data in order to work online.