Complaint/poor customer service

My name is Bongie Molefe. I'm writing to express my disappointment and frustration with the service I've received regarding my fibre contract. Here's a summary of the issue:

In November 2023, I signed up for a fibre contract with Supersonic. In September 2024, I notified Supersonic that I'd be moving to a new address and requested that they relocate my fibre unit to the new location. Despite clarifying that I wasn't canceling my contract, I was informed that I would need to pay a cancellation fee, which I disputed.

I've made multiple attempts to resolve this issue through phone calls and emails, but unfortunately, I've not received a satisfactory response or resolution. With that being said I was forced to take a new contract with a different service provider since the kids need WIFI for their schoolwork.

Recently, I've been threatened with being handed over to an external collections agency, which I believe is unjustified given the circumstances, nobody has bothered to contact me to resolve the issue. I'm concerned about the impact this could have on my credit score. Furthermore, I am no longer interested in using their services

I would appreciate it if this matter could be resolved as soon as possible as I was mistreated by Supersonic at all levels

My contract details are as follows:

- Account name: Bongie Molefe - Account number: SS***