MB
Moonsamy B
1 reviews | Active since Jan 2014
05 Aug 2020, 09:13
COMPLAINT - SUPERSONIC FIBRE/ROUTER INSTALLATION
I app**** for fibre installation which was done by Vumatel on Friday, 24.07.2020. The router was supp**** & installed by Supersonic on Tuesday, 28.07.2020. The technician confirmed that the installation was done correctly, however he left without the internet being connected. According to the tech, there was an activation problem. Despite several phone calls & "chats", I have received no joy.
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Supersonic 's replyOfficial
05 Aug 2020, 09:32Hello Moonsamy,
Apologies for the inconvenience that you have suffered. Kindly note that I have escalated your complaint to our support team who will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for the inconvenience that you have suffered. Kindly note that I have escalated your complaint to our support team who will be in touch as soon as possible to assist.
Regards,
Sandra
Supersonic 's reply05 Aug 2020, 09:32
Official
Hello Moonsamy,
Apologies for the inconvenience that you have suffered. Kindly note that I have escalated your complaint to our support team who will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for the inconvenience that you have suffered. Kindly note that I have escalated your complaint to our support team who will be in touch as soon as possible to assist.
Regards,
Sandra