Complaint Regarding Poor Customer Service and Billing Disputes

I am writing to formally complain about the unsatisfactory service I have received from Supersonic Africa. Despite multiple attempts to resolve this matter, my concerns have been ignored, and representatives, including Busisiwe Dlamini, have failed to read or respond to my emails.

The issue revolves around a disputed balance of R14,999.40, which I have clearly outlined in previous correspondence. To summarize:

Billing Discrepancies: I was billed for June and July despite not using the service due to incomplete installation and delays caused by Supersonic technicians.

Account Status at Cancellation: At the time of cancellation in November, my account balance was R0.00 (Tax Invoice #INV-172074). I was informed I would not be reimbursed for the period when the service was non-operational due to installation issues.

Equipment Collection: The fibre equipment remains at my previous address with my parents. Supersonic claims they were unable to reach me for collection, but no attempt was made to arrange this.

I have repeatedly reached out to Busisiwe Dlamini and ***ca, but my emails have been ignored. This lack of communication and resolution is unacceptable.

I urge Supersonic Africa to address this matter promptly and provide a satisfactory resolution.