COMPLAINT LAID WITH SUPERSONIC

I have been a Customer of Supersonic since September 2020,since then I have not been satisfied with their Finance/Admin department and the way they handle account queries. Firstly my account gets debited every month with the R395.00 recurring voucher in order for me to have access to Wifi services, they don't allocate these transactions accordingly which resulted in my account reflecting arrears , which isn't the case. I receive the proof of payment and pay alerts to my email every month. I have emailed Supersonic accounts and Mtn it took them about 2weeks to resolve this matter. Secondly , I recently cancelled my subscription with Supersonic on the 24th Februray 2021 via email correspondence whereby I received their automated responds to confirm that my account/subscription will be cancelled and that the last payment/debit order will go off on the 31 March 2021 , cancellation fee may apply but they will communicate this with me. On the 15 March 2021 I received an email from Supersonic stating that my account will be deactivated on the 31 March 2021. The last debit order/payment went off my account on the 26th March 2021 which is correct. I was then under the impression that there will be no more debit orders as the account should be deactivated on their side, I have not received any feedback from Supersonic stating that there is a cancellation fee not the amount. On the 26th April 2021 my account was debited for the amount of R395.00 , which to my surprise should not have taken place at all. On the 26th April 2021 I have emailed the following;(*** , *** , *** , *** ) to lay a complaint and get someone to assist me so that I get the R395.00 refunded to me for the debit order that went off on the 26th April 2021 which should not have taken place. I have sent the same email with all supplying documents to the above email addresses again on the 28th April 2021 , to date I have not received any feedback nor a phone call from Supersonic Management Team or Accounts Team.

I have no choice now to submit this review on this platform. My account is out of balance with R395.00 which I did not budget for as to my knowledge the Supersonic account should have been deactivated on the 31st March 2021.

I urgently request for someone in Management at Supersonic to contact me.